• All sales are final.
• Returns receive store creidt only.
• Return of non-defective product within the first 30 days from date of purchase will be subjected to a 15% Return Fee.
• Sales Tax will be charged on all orders delivered to an address in Arizona (AZ)
• Customer must inspect all goods upon receipt and notify DVD and Game Depot within 5 business days if any products are missing or damaged.
• Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.
• Defective product returns will only be accepted for 30 days from the date of purchase.
• Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
• Due to licensing and copyright laws, we do not accept returns on software and Video Games once a package has been opened. Defective software and/or Video Games will be exchanged for the same title only.
• To return a product you must obtain a Return Merchandise Authorization (RMA) number. DVD and Game Depot will not accept returns without prior authorization.
• RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact DVD and Game Depot to obtain another RMA number.
• Once the RMA has been issued you will receive an email explaining what to expect during the return process. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.
• Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense.
• Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 15% Return Fee plus applicable handling fees.
• All product(s) must be return as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense.
• All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing DVD and Game Depot will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value. If none of these options are available DVD and Game Depot will credit the customer’s account based upon current market value of the received product(s).
• DVD and Game Depot will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells.
• Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective".
• DVD and Game Depot reserves the right to refuse service to anyone.
• Return Policies subject to change without prior notice. Customer should review these return policies prior to making purchase.
• DVD and Game Depot strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content, or is no longer available at that price, DVD and Game Depot shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged. In the event that a credit card has already been charged and an order subsequently canceled, DVD and Game Depot will issue a refund to the credit card account in the amount of the charge.

• DVD and Game Depot collects navigational data about where individual site visitors come from, exit to, and go while on our website. We do not disclose this information to third parties, except for those with whom we have contracted to analyze and safeguard the data on our behalf.
• We may use web browser "cookies" to track progress through our Web site, but the cookies will not be used to collect or store individually identifiable information nor be linked to other information that allows us to identify any specific individual. However, we may use cookies with individual identifiers to support visitor enhancements such as site personalization or other eCommerce features such as your shopping cart.
• We do not release to third parties specific customer account information except to comply with valid legal process or in reasonable efforts to fulfill a transaction initiated by our Customers.

The objective of the safeguarding personal information principle is to assure you that we actively protect your privacy using a variety of security and controls. We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.

• We use state of the art technology (i.e., Secure Socket Layer, or SSL) encryption to keep customer personal information as secure as possible. We have also put in place privacy protection control systems designed to ensure that personal Customer data remains safe and private.
  To learn more about SSL data encryption and how it helps to secure you personal information, click here.
• We allow only authorized employees access to personal information and ensure that the access is limited by need.
• We require employees to acknowledge that they understand and will comply with our privacy policy. We subject employees who violate the privacy policy to disciplinary action.
• Safe Shopping Guarantee: We guarantee that every online transaction you make will be 100% safe. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
  
  

If you have questions or concerns about our privacy policy, or to report a suspected violation of our privacy policy, you may contact us by the following means:

Email: sales@dvdgamedepot.com

OR

Attn: Privacy
DVD and Game Depot
44400 W Honeycutt Road, Suite 110
Maricopa, Arizona  85138



GLOSSARY OF TERMS


Account Information: Information pertaining to and supporting the management of a customer's account, including but not limited to account numbers and other account identification, promotion information, registration/cancellation information, and preferences and profiles.

Aggregate: Information considered as a whole or in groups. Compiled information that does not disclose individual identity.

Billing Information: Customer generated information specific to a customer's billing and payment methods and history, including but not limited to bills, payment and billing statements, credit card number, credit card expiration date, checking account number, debit card number, and credit card type.

Choice: Providing customers options about how their information can be used, such as opt-outs of email marketing offers.

Collection: Requesting, recording, or generating information. The automatic or manual collection or receipt of customer information from a customer or other party.

Contact Information: Information to support contacting customers, including but not limited to name, mailing address, telephone numbers, email addresses, and fax numbers.

Cookie: A collection of data that gets entered into the memory of Web browsers by some Web sites. This data contains the domain, path, lifetime, and values of variables that are set by the Web site. Cookies may be "permanently" or temporarily stored as small text files on your computer's hard drive.

Customer: Someone who has registered with us for the purpose of making a purchase or who has made a purchase from us in the past. Generally, we store much more information regarding Customers, including but not limited to Contact Information, Account Information, and Individually Identifiable Information. Customers are different from Visitors.

Disclosure: The release of information to unaffiliated third parties. Disclosure does not include release to those agents and vendors who are covered by appropriate non-disclosure and confidentiality agreements or release of information for the purpose of complying with valid legal process, to protect the rights or property of DVD and Game Depot, or for emergencies. If you initiate contact with a third party with regard to us, we may disclose your communication with us or other relevant information to that same third party.

Individually Identifiable Information: Any information which can be used to identify a specific individual in particular by reference to an identification number or to one or more factors specific to the individual's physical, physiological, mental, economic, cultural status, or social affiliations.

Marketing: Promotions provided by us. May be through direct mail, email, pop-ups, banner and/or other online advertisements.

Navigational Information: Information about what visitors or customers do online and where they go, including but not limited to recency of visit to specific online areas, frequency of visit to specific online areas, and pathing information.

Need to Access: The need to have access to information, including private customer information, for the fulfillment of an official corporate duty.

Notice: Indications to visitors and customers about policies and practices in effect.

Personal Information: Individual information about a customer that is specific to that customer. Personal information includes but is not limited to anything collected about a customer on an individual level and any information volunteered by the customer, such as a personal profile or preferences.

Registration Information: Customer created, personalized information used to customize services and content, and/or to fulfill transactions.

Private Communications: Communications that are intended to be contained among a defined set of participants, such as e-mail. Message board postings and public room conversations are not considered private communications.

Private Information: Private information includes all information about a customer that the customer has not made publicly available.

Public Information: Public information includes all online information about a customer that a customer has made publicly available.

Publicly Available Consumer Data: Information acquired from consumer marketing and reporting organizations and other publicly available sources.

Transactional Information: Purchase information, including but not limited to date of purchase, source of purchase, recency of purchase, frequency of purchase, dollar amount of purchase, type of product or product category purchased, means of purchase, type of credit card used, other uses of online commerce.

Use: Processing, transmitting, transforming, or otherwise handling information. Includes promotional, advertising, and marketing use.

Visitor: A Visitor to our Web site. Visitors are different from Customers.
(All Customers are Visitors, but not all Visitors are Customers.)

Copyright© 2006-2008 DVD and Game Depot LLC. All rights reserved.